Shipping Information
T7 TEA Shipping Rates & Policies
It is of utmost importance to us that your T7 TEA™ orders are shipped promptly and with care. Typically, orders placed by 12:00 Noon Central Standard Time will be shipped the same business day. Please refer to the following chart shows for shipping options and associated rates. FREE ground shipping for orders over $69.99 applies to orders shipping to one address within the Continental U.S. For orders with multiple ship-to addresses, a Flat shipping fee of $5.00 will be applied per shipping address.
| Method of Shipping | Order Total |
|
| Under $69.99 | $69.99 & Over | |
| UPS Standard Shipping* | $5.00 | FREE |
| USPS Priority Shipping** | $8.95 | FREE |
| UPS Ground* | $16.95 | $16.95 |
| UPS 3 Day Select®* | $29.95 | $29.95 |
| UPS Expedited (Air) Shipping* | $63.80 | $63.80 |
| UPS Overnight Shipping* |
Please Call 972-886-8970 |
Please Call 972-886-8970 |
| Canada | N/A | N/A |
| All other International locations | N/A | |
=>Effective August 1, 2023
*Continental U.S. only
** Priority shipping rates cover all USA and the following: American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Northern Mariana Islands (MP), Palau (PM), Puerto Rico (PR), Virgin Islands (VI).
1. International orders of tea only
International orders of tea only are shipped via International Air Parcel Post. Please refer to the following chart for international shipping rates. The appropriate rate will be displayed during your checkout process. All orders will be confirmed via e-mail.
* other than USA, Canada and Mexico
2. International orders that include accessories and other non-tea items:
Since the exact shipping charge for these orders depends on many factors, such as weight, measure, contents etc., the shipping charges will be quoted via e-mail once the order was reviewed. Typically we will quote both Air and Surface shipping rates along with the approximate shipping time. We will not charge your credit card or ship your order unless we received an answer back from you, authorizing the charge.
Incorrect And Old Addresses
If you make a mistake and enter an address that requires a correction, we'll gladly contact FedEx or USPS on your behalf to redirect your order if the package be still be forwarded with the right time frame. However, these services charge a $29.99 fee for intercepting a package already in transit, an amount we regretfully must pass on to you. To prevent this, please double check your order before submitting and please remove any addresses that are no longer valid from your account details. This will prevent you from selecting them in error in the future.
Free Shipping Orders of $69.99
or more addressed to a physical location (sorry, no PO Boxes) within the contiguous United States qualify for free basic shipping (via Standard USPS). The free shipping promotion may not be combined with others, including our T7 Cups points. As such, Frequent Cups (T7 Cups points) or other promotional certificates do not count towards the total required to earn free shipping. To earn free shipping when using a certificate, please ensure that your order total exceeds the $69.99 after applying the certificate to your order.
PO Box
We'll gladly ship your order to a PO Box address with USPS Starting at $9.75. FedEx and UPS delivery services cannot ship to PO Boxes.
Returns & Claims
If you are unsatisfied with any product purchased in the last 30 days, please let us know your concerns. We'll do our best to make you happy. If you have received a damaged or incorrect sample of tea, please email us. All teas and tea ware that have been opened and used incur a 35% disposal fee. If we made a mistake, we will pay for the return shipment. However, if the reason for your return is due to personal preference (i.e. you decided that herbals are not your cup of tea), you will be responsible for the cost of mailing the item back to us. Simply go to your account page, and select the items you wish to return to us. We will guide you through the process and will generate a return label. All items with the exception of sample pouches and all Signature Blend, Custom Blend teas are returnable. You will have a choice of received store credit, a refund on your credit card, or a replacement.
Time In Transit
Standard shipments arrive in approximately 6 to 12 business days after shipped not including processing time. Priority shipments arrive in 1 to 7 business days. For more info or special shipping, please feel free to email us or call us at 972-886-8970