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Shipping Information

Shipping & Returns

We want your T7 TEA order to arrive promptly and in good condition. Shipping options and current rates are displayed at checkout before you complete your purchase.

Shipping

Orders placed before 12:00 noon Central Time are typically processed and shipped the same business day. Orders placed after noon, on weekends, or on holidays may ship the next business day.

Free Shipping

Enjoy FREE standard shipping on orders of $69.99 or more shipped to one address within the contiguous United States.

The $69.99 minimum is calculated after discounts, coupons, or promotional credits have been applied.

Standard Shipping

Orders under $69.99 are charged the shipping rate shown at checkout.

Standard shipments generally arrive within 6–12 business days after shipment.

Priority & Expedited Shipping

Faster shipping options may be available during checkout.

Priority shipments generally arrive within 1–7 business days after shipment, depending on the destination and carrier.

Need special or expedited shipping? Contact us:

Call or text: 972-886-8970
Email: support@t7tea.com

Delivery times are estimates and do not include order processing time. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

PO Box Addresses

We can ship to PO Box addresses using USPS.

UPS and other carriers that require a physical street address cannot deliver to PO Boxes.

Available USPS options and rates will be shown at checkout when available.

Please Check Your Shipping Address

Please double-check your shipping address before submitting your order.

If an incorrect address is entered and the package has already shipped, we will make reasonable efforts to help correct or redirect the shipment when possible.

Carriers may charge an address-correction or package-intercept fee. Any carrier fee resulting from an incorrect address provided with the order may be the customer's responsibility.

Multiple Shipping Addresses

Orders shipped to multiple addresses may require separate shipping charges for each destination.

For the easiest checkout experience, we recommend placing a separate order for each shipping address.

Returns & Order Problems

If you have a problem with your order, please contact us within 30 days of purchase. We will do our best to help.

Please contact us promptly if you receive:

  • A damaged item
  • An incorrect item
  • A missing item
  • A defective product

If T7 TEA made an error with your order, we will work with you to correct the problem and cover reasonable return shipping when a return is required.

Change of Mind or Personal Preference

Returns based on personal preference may be accepted on eligible products within 30 days.

Customers are responsible for return shipping when the return is not caused by an error on our part.

Opened or used tea and teaware may be subject to a 35% disposal/restocking deduction where a return is accepted.

Non-Returnable Items

The following are generally not eligible for return:

  • Tea sample pouches
  • Custom blends
  • Signature blends
  • Products that cannot reasonably be resold for food-safety or hygiene reasons

Additional product-specific restrictions may be noted on the product page.

Approved returns may be resolved with a refund, replacement, or store credit, depending on the circumstances.

Questions?

For shipping, returns, damaged orders, or special delivery requests, contact us:

T7 TEA LLC
Email: support@t7tea.com
Call or text: 972-886-8970