FAQ
Frequently Asked Questions
Why Buy From T7 TEA?
T7 TEA offers a wide selection of quality loose leaf teas, matcha, teaware, tea accessories, and gifts.
We focus on offering good-quality tea at competitive prices, with convenient online ordering and local pickup available in Dallas, Texas.
Where Can I Buy T7 TEA Products?
You can shop directly at T7TEA.COM.
Selected T7 TEA products are also available through our Amazon Store.
Do You Have a Retail Store?
We do not operate a traditional walk-in retail store.
We have a Dallas mini showroom and local pickup location at:
T7 TEA
4222 Trinity Mills Rd., Suite 220
Dallas, TX 75287
Local pickup and showroom visits may require advance ordering or an appointment.
Call or text: 972-886-8970
How Does Local Pickup Work?
Place your order online and select the available local pickup option.
Please wait until you receive confirmation that your order is ready for pickup before arriving.
Some products or local specials may only be available for pickup.
What Are Your Hours?
Our local pickup and showroom availability may vary.
Please call or text 972-886-8970 before visiting if you need assistance or would like to schedule a showroom visit.
What Payment Methods Do You Accept?
Available payment methods are displayed during checkout.
At our Dallas location, payment options may include major credit cards, Square, PayPal, or other available payment methods.
Is T7TEA.COM Secure?
T7TEA.COM uses HTTPS and Transport Layer Security (TLS) to help protect information transmitted between your browser and our website.
Payments may also be securely processed by third-party payment providers.
For additional information about how we handle personal information, please review our Privacy Policy.
How Much Is Shipping?
Current shipping options and rates are displayed during checkout.
Orders of $69.99 or more qualify for FREE standard shipping to one address within the contiguous United States, subject to the terms shown on our Shipping & Returns page.
Do You Ship to PO Boxes?
Yes. PO Box orders can be shipped using USPS when an eligible USPS shipping option is available.
UPS services generally require a physical street address.
How Quickly Will My Order Ship?
Orders placed before 12:00 noon Central Time are typically processed and shipped the same business day.
Orders placed after noon, on weekends, holidays, or during unusually busy periods may ship the next business day.
Delivery time depends on the shipping method and destination.
What Happens if an Item Is Out of Stock?
Some teas and products may occasionally sell out because of seasonal availability, supplier availability, or demand.
If an item is unavailable, please check the product page again later or contact us if you would like help finding an alternative.
Can I Use a Coupon or Promo Code?
When a coupon or promotional code is available, enter the code in the appropriate coupon or promotion field during your shopping cart or checkout process.
Any restrictions, minimum purchase requirements, expiration dates, or product exclusions associated with the promotion will apply.
Your updated order total will be shown before you complete checkout.
What if the Price on the Website Is Incorrect?
We make reasonable efforts to keep product prices accurate.
If an obvious pricing or website error occurs, we may correct the price, contact you before fulfilling the order, or cancel and refund the affected order when necessary.
What Is Your Return Policy?
If you receive a damaged, incorrect, missing, or defective item, please contact us promptly so we can help.
Return eligibility may vary depending on the type of product, whether it has been opened or used, and the reason for the return.
Because tea and many of our products are consumable food items, certain return restrictions apply.
Please see our Shipping & Returns Policy for complete information.
Do You Charge Sales Tax?
Applicable taxes are calculated during checkout based on the products purchased, the order destination, and applicable tax requirements.
If your business has valid tax-exempt or resale documentation, please contact us for assistance before placing your order.
How Do I Contact T7 TEA?
We are happy to help with questions about products, orders, shipping, or local pickup.
Email: support@t7tea.com
Call or text: 972-886-8970
Dallas Local Pickup
4222 Trinity Mills Rd.
Suite 220
Dallas, TX 75287
T7 TEA LLC Mailing Address
4222 Trinity Mills Rd.
Suite 228
Dallas, TX 75287
